Services
Customer Support
While customer interactions of yesteryear were one-on-one affairs, today’s customer can share experiences on websites, blogs, and social networking sites, singing your praises from the digital rooftops or inciting a virtual mob. With Metaverse, you will have an outsourced customer support team that is professional, smart, and savvy enough to handle the 21st century customer.
Services
Managing the Customer Relationships
- Responding to customer inquiries via email, live chat, and telephone
- Monitoring and engaging in brand conversations on social networking sites like Twitter and Facebook
- Reporting issues, trends, and metrics
- Updating knowledge base topics and posts
- Escalating critical issues to stakeholders
Consulting
- Recommendations on customer relationship management technology, both traditional and those that integrate new media channels
- Strategies for engaging customers in social media like Twitter and Facebook
- Updating process and training documentation
- Creating and maintaining standard responses
Options
- Foreign language support
- 24/7 support from the company’s Sacramento operations center or remote