Services
Moderation
Yes, we do more than delete words and ban users. We want the overall look and feel of your digital space to be in line with your goals and objectives. We provide post moderation, pre-moderation and real time moderation services that review and edit user generated content to the specific guidelines of each client. From chat to images to video, a team of dedicated, vetted, well-trained professional moderators protects the safety of users and players in a virtual, social or gaming community and also engages users, promotes goods and protects your brand.
Services
Protection
- Pre-approval of usernames, chat, comments, images, videos, and other user generated content
- Moderation philosophies that optimize user retention and community vibe while maintaining strictest safety
- Many 'problem' users just need the right direction to turn into supportive community members, we show the way
- Moderation manuals and procedures specialized to the needs of the project
- Company philosophy of respect and firm forgiveness
More than mere Moderation
- Providing great first experiences to users that is engaging and educational to the site
- Making all users feel welcome, educated and safe immediately
- Users directed to appropriate features based upon individual needs and interests
- Ensure that users questions and concerns are addressed quickly and correctly
- Build excitement and hype for special events in the community
- Promote and facilitate sales of online goods and premium memberships
- Provide feedback to the community management team
Moderators
- Carefully selected, vetted and screened through background checks
- Trained thoroughly in the moderation philosophy of the company, and specifically to each project's needs
- Fun, friendly, passionate and highly engaging individuals populate our moderation teams
- Multi-lingual